When you bring in your instrument for a service, we follow a strict process to make sure we don’t miss anything. The procedures we follow depend on the type of instrument, its age, the state of the lacquer/finish, and a few other factors, but here is a general overview of what we do to and with your instrument during a standard service.

Standard service – woodwind instruments

  • Pre-service visual inspection and assessment.
  • Instrument stripped and washed.
  • Instrument ultrasonically cleaned (except for wooden instruments).
  • Bore of the instrument oiled (wooden instruments only).
  • For saxophones, body/bell alignment checked.
  • Tone holes checked and levelled/repaired where necessary.
  • Pads cleaned if possible.
  • Keywork regulated; double action removed.
  • Necessary corks and/or felts replaced.
  • Bent rods and keys straightened.
  • Necessary springs replaced.
  • Necessary pads replaced.
  • Keywork oiled.
  • Instrument leak tested and play tested.

Standard service – brass instruments

  • Pre-service visual inspection and assessment.
  • Instrument stripped.
  • Stuck slides/valves/rotors freed.
  • Body, slides and all parts chemically cleaned.
  • Body, slides and all parts ultrasonically cleaned and hand washed.
  • Realign slides if necessary.
  • Valves lapped.
  • Valves/slides/rotors oiled and/or greased.
  • Rotors restrung.
  • Necessary felts replaced.
  • Necessary springs replaced.
  • Necessary corks replaced.
  • Instrument leak tested and play tested.