Instrument Servicing – FAQ

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Instrument Servicing – FAQ2019-07-22T16:16:35+10:00
How much does a service cost?2019-07-22T12:50:44+10:00

We charge a flat fee for labour, which is different for each instrument. For more information about the cost of servicing, please visit this page.

How long will it take?2019-07-22T12:50:17+10:00

In most cases, we can have your instrument back to you within 2-3 business days if your instrument has been booked in for a standard service. This does depend on parts availability, if any are required.

If you wish to fast-track your instrument service and have it returned to you within 24 hours (only possible if all necessary parts are in stock), a surcharge of $100 will apply.

For overhauls and restorations, please allow up to 2 months (depending on the instrument and the complexity of the work required).

If a complicated repair is required, you will be advised of an estimated turnaround period.

I have a nut allergy – can my instrument still be serviced?2019-07-22T12:50:20+10:00

If you have a nut allergy, please advise us when you book in or deliver your instrument for servicing. We will always try to accommodate your needs, but cannot guarantee that the workshop and store are completely nut-free. Traces of nuts may be present in the store and the workshop. We normally use sweet almond oil to oil wooden instruments. If you have a nut allergy, please ask for synthetic oil instead. We do not take any responsibility for allergic reactions resulting from your instrument being serviced with us.

Can you do a “quick fix” on my instrument?2019-07-29T20:17:10+10:00

We are often asked if we can just do a “quick fix”, or “just get it to play again”. In most cases we can help you out, but please know that we need to see the instrument (and the issue) before we can commit to a “quick fix”. In many cases, a quick fix won’t solve the perceived problem.

Please call, email or visit us in store to discuss the problem(s) you have noticed, and we can offer you the necessary advice. For a “quick fix”, you will be charged as follows:

  • labour at $70/hr (pro rata), plus
  • $10 sundries, plus
  • parts (if any).

Regardless of the time taken, the minimum charge is $20 + $10 sundries + parts (if any). This covers the first 20 minutes’ worth of work, after which you will be charged at the above rate.

My instrument isn’t playing and I have a performance tonight, can you help with an emergency repair?2019-07-22T12:51:17+10:00

We understand (and know from experience!) that things can go wrong at the last minute and that an emergency repair may be required. In most situations, we can slot you in for small emergency repairs (not for a full service). The starting rate for emergency repairs is $80. On top of this, you will be charged at a rate of $70 an hour (pro rata). As always, parts are extra.

For example: if you require an emergency repair that takes 30 minutes, you will be charged the $80 starting rate + $35 labour + $10 sundries + parts = $125 + parts.

Do you offer discounts?2019-07-22T12:58:05+10:00

We only offer discounts to educational institutions, and only on our labour cost. From time to time, we post special offers where other customers can benefit from a discount on labour as well. To stay informed, we recommend subscribing to our newsletter and/or following us on Facebook or Instagram.

Are there any brands you don’t work on?2019-07-29T20:21:36+10:00

This is a complex question to answer.

Under Australian Consumer Law, we must offer a guarantee on our services (Section 60 of the ACL provides that a business must exercise due care and skill when providing services to consumers. For example, consumers can expect that there will be an acceptable level of skill or technical knowledge used in the provision of the services).

Here at Leisure Coast Wind & Brass, we offer you a 90 day guarantee on our workmanship. So we can honour this guarantee when the need arises, we need to ensure that the instrument being accepted for a service would, in normal circumstances, outlast that 90 day guarantee period. In most cases, this is not a problem at all, however, there are times when offering this 90 day guarantee can be a tricky affair:

  • when the instrument is of an unknown brand and/or has been manufactured to a very low standard;
  • when required parts are not (or no longer) available;
  • when the instrument appears to be made by a reputable manufacturer but is, in fact, a poorly (and illegally) made copy.

As a result, we are not always able to service every instrument that comes through the door.

Do you require a deposit for the service?2019-07-29T20:22:24+10:00

For standard services, we do not require a deposit. For any services over $1,000 (e.g. overhauls and restorations), we request a $500 deposit prior to the service commencing. This deposit is non-refundable.

My instrument is mouldy – what happens next?2019-07-29T20:31:45+10:00

Mould can cause severe issues to one’s health and wellbeing. In order to reproduce, mould produces tiny particles called spores. Spores are carried in the air and may cause health problems if inhaled by people who are sensitive or allergic to them.

Once mould starts to grow inside your instrument (which is often due to long-time storage, lack of care or lack of maintenance), there is very little choice but to completely overhaul the instrument. Mould spores go everywhere, and as they are microscopically small, they can easily hide on, in and in between the pads, corks and felts of your instrument. During a standard service, these are not removed (unless they need to be replaced), and as such, it is impossible to predict whether any mould spores might still be present. During an overhaul, all pads, corks, felts and bumper materials are removed and replaced, and the entire instrument (keywork and screws included) is sanitised thoroughly to eradicate all possible spores.

Breathing in mould can cause severe health issues, including but not limited to hypersensitivity pneumonitis, commonly known as saxophone lung. As such, and since we do not want to endanger our health or yours, here at Leisure Coast Wind & Brass, the only service we undertake on a mouldy instrument is a complete overhaul, followed by a replacement of the case the instrument is kept in (again, because mould spores can hide anywhere).

Please find more information about the danger of mould on the following pages: