Booking an Instrument Service
Instrument services/repairs are by appointment only. Please contact us to discuss your needs and to reserve your spot.
There is generally a waiting time of 1-2 weeks, which gets longer during school holiday times. It is advisable to book in as early as you can to avoid disappointment.
To book, simply email us using the form below or call us on 1300 83 94 97.
We are happy to provide you with a free assessment and estimate. Depending on the outcome of this assessment, we can either fix your instrument on the spot (for small fixes only) or book it in for a service.
The turnaround time for a standard service is approx. 2-3 working days. Please note we are currently closed on Tuesdays and Wednesdays, so any instruments booked in for a Monday service will not be ready until the Thursday following at the earliest. Complex services requiring extra work will take longer, and you will be given regular updates as to the progress of the service.
Due to the amount of work involved, repads and overhauls take a fair amount of time. Please allow up to 6 weeks for these services to complete. Therefore, it is advisable to plan your overhaul ahead of time and in consultation with us.
|Monday||8:30 AM - 4:30 PM|
|Thursday||8:30 AM - 4:30 PM|
|Friday||8:30 AM - 4:30 PM|
Posting Your Instrument
You are welcome to post your instrument to us.
We use a network of reliable and insured couriers to make sure that your instrument arrives safely and undamaged.
Please click here for detailed instructions on how to post your instrument to us for a service (opens in a new window).
To contact us via email, please fill in this form and be as detailed as possible about your request. We will get back to you within 1 business day. For emergency repairs, please do not use this form. Call us instead on 1300 83 94 97 or contact us via our Facebook page.